Shipping

FREE SHIPPING: Free shipping is available on all orders within Australia and takes 5-7 business days. Free shipping orders are sent by Australia Post and come with tracking.

EXPRESS SHIPPING: Express shipping costs $10 and is available on all orders within Australia and takes 2-3 business days. Express shipping orders are sent by Australia Post and come with tracking.

NEXT DAY DELIVERY: Next day delivery costs $20 and is available on orders to our customers in Australia who live within the metropolitan areas of Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra, Hobart and Darwin. You need to order before 4pm, Monday to Thursday, Sydney time for Guaranteed Next Day Delivery. Next day delivery orders are sent by Star Track Express.

INTERNATIONAL: Pure Hair ships to customers around the world via DHL, and the cost is $15. Delivery takes 2-3 days to reach most countries.

What is your return policy?

We offer a 90-day exchange policy, where you can return the order to us for a refund or exchange for a different product. The product must be unused, in its original packaging, and in the same condition as when you received it.

Follow the link to process your return http://returns.purehairextensions.com.au/

Returns can take up to two weeks to be processed.