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Faq

FREQUENTLY ASKED QUESTIONS

SHIPPING AND RETURNS

Free shipping is available on all orders and takes 2-5 days. We also have a guaranteed next day delivery service available to our Australian customers if you order before 2pm Sydney time.
All international orders will be shipped by via DHL Express which will usually arrive in 2-5 days.

We offer a 30 day exchange policy, where you can return the order to us for a credit note or exchange for a different product. The product must be unused, in its original packaging, and in good condition. Refunds will only be issued if the product is faulty. We cannot refund for change of mind.

Yes, you can always follow up or track how far away your order is. A tracking number is sent to your email as soon as your order is shipped so you can follow its progress.

Please inspect the product when you remove it from its packaging. If you notice a fault please return the order to us and we will give you a full refund. We can’t issue refunds once the product has been used.

Send the extensions back to us in the return bag and we will send you the correct product or credit your account.

EXTENSIONS

Our Clip in extensions should last you years if cared for correctly. Make sure you only use high-quality sulphate free shampoo and conditioner. Be aware that many hair styling products contain keratin/protein properties that will also damage your extensions. We would advise avoiding as much chemical use as possible unless specifically designed for hair extensions. Our Tape extensions have a shorter life span as they are our semi-permanent option. These can last up to 6 months with the correct care. Please read our care instructions to make sure you get the most out of your extensions!

All of our extensions are made from the highest grade Double Drawn 100% Human Hair.

We are 100% online therefore we do not have a shop front for walk-ins. We do have online customer support if you have any questions regarding our extensions. Please do not hesitate to contact us at enquiries@purehairextensions.com.au and we will be able to assist you.

CLIP IN HAIR EXTENSIONS

 

  • Clip-in extensions do not need to be washed very often unless you are wearing them on a regular basis.
  • It Is critical to wash your clip-in extensions using a sulfate free shampoo and conditioner only. Any products that contain harsh chemicals or protein will strip the oils from your extensions, leaving them dry, brittle and tangled.
  • If you have been caught in the rain, or have been in a Smokey environment, we recommend washing your extensions as soon as you can.
  • It is best to gently brush and leave your clip-in extensions out to air dry after washing.
  • To store your extensions, it is best to wait until they are fully dry before putting them away.
  • Store away from direct sunlight, such as in a drawer or cupboard.
  • We recommend braiding your extensions together while being stored, to avoid tangles.

 

We have designed our Pure Hair Clip in Hair Extensions for those who want instant volume and thickness without the assistance of a salon professional.
Watch the video linked for a step by step guide on how to apply the clip ins.

 

All Pure Hair Clip in Hair Extensions are made from the highest grade 100% Remy Human Hair. The only difference between each set is the weight and length of the hair. The higher the weight, the more hair contained within each weft. We have designed each set to cater for different lengths and thickness as we understand not everyone starts out with the same hair.

We offer 3 different types of Clip in Hair Extensions:

For those who want Medium Volume we offer an 8pcs Set:
16 inch (120g)
20 inch (140g)

For those who want Full Volume we offer a 9pcs set:
16 inch (175g)
20 inch (200g)
24 Inch (220g)

For those who are after Ultimate Volume we offer an 8pcs Double Drawn set:
20 Inch (220g)
24 Inch (250g)
30 Inch (300g)

We have designed our Clip in Hair Extensions so that anyone can wear them. The shorter your hair the more pieces you may require for a seamless blend. We recommend using our 8pcs Ultimate Volume set for the best results.

You can definitely wash your Clip in Hair Extensions! We suggest using sulphate free shampoo and conditioner to preserve the life of your extensions. It important to brush your extensions out once you have washed them to reduce the chance of any knots or tangles that may occur during the drying process. Letting your extensions air dry is the best, however it is very safe to use heat on the hair.

VOLUMISER

Yes, it is! Simply tie half your hair up, wrap the piece around the back of your head and secure the clips to your hair. This is the perfect choice for beginners or those who are not looking for a multiple piece set.

Our One-Piece Volumiser only comes in one length; 20 inch. This length works well with most hair types and can also be used to achieve different looks such as a braid, bun or ponytail.

Our regular Clip In sets are great for adding both volume and length. Our volumiser is designed to give a fuller appearance and thicken the hair throughout using one single piece.

Yes, it can be worn with other extension such as Tape to add extra fullness. You can also add single Clip-Ins to fill the top or sides of your hair if needed.

PONYTAIL

Tie your natural hair up into a ponytail using a regular hair band.
Attach the clip to the top piece of your ponytail.
When the ponytail extension feels secure and tightly gripped, wrap the extra section of hair around the joint and secure with a bobby pin.

All our ponytails are straight. Your ponytail will look best if your natural hair is straightened to match. If you require curls or waves, we recommend stying your Ponytail into your hair.

TAPE HAIR EXTENSIONS

 

  • Once your tapes have been applied, it is essential to wait at least 48 hours before you wash your hair.
  • Washing you tape hair extensions should occur at least once a week. This is to prevent any build-up from damaging the hair.
  • Avoid contact with chlorine water as this will dry out your extensions.
  • Avoid going to bed with wet hair.
  • We recommend sleeping in braids or pigtails to avoid waking up with tangles.
  • Gently brush your hair daily, starting from the ends and working your way up to the roots. This way, any knots that you have can be brushed out without having to aggressively tug at the hair.
  • It is important to get your extensions moved up every 6-8 weeks to keep them looking fresh.
  • Our Salon Tapes are made from Remy hair, which means they can be coloured. Dying your hair darker is fine but any additional bleach will cause damage.
  • Make sure you take them to a salon professional before treating your extensions.

 

Every person is different, but we recommend using 2 packets to make a full head. Each pack contains 20pcs, therefore 40 pieces is enough for a full head. If your natural hair is shorter than shoulder length, i.e, Pixi cut or bob, you may require a third packet for added fullness.

Depending on the growth of your hair, the tapes can usually last up to 8-10 weeks before being lifted. We recommend using our Pure Hair Extensions double sided tape.

We recommend avoiding any product that contains protein, sulphate, or keratin as this will affect the glue on the tape and cause them to slip out. It is also best to avoid any harsh chemicals such as chlorine as this will strip the natural oils from the hair, leaving it feeling dry, brittle and matted. It is also important to avoid any treatments or oils that have a yellow base as this will leave a tint on the extensions (specifically the blonde shades).

We do not recommend colouring the extensions, however if you choose to, you can only go darker (you cannot lighten or add extra bleach to hair). The hair Is very porous; therefore, any additional colour may cause damage. We suggest doing a test on a piece of hair first to see if the colour takes. Please note, you cannot send the extensions back for an exchange or refund once they have been coloured.

It is important to wait at least 48 hours before washing your hair AFTER the tapes have been applied. This gives the glue enough time to bond to the hair.

We recommend using a high-grade shampoo/ conditioner that is sulphate and oil free.
Avoid getting any conditioner on the root of your hair/touching the bond as this will cause damage to the tapes and cause them slip out.

Unfortunately, your tape extensions will not receive the same oils as your natural hair would as it is not attached to your root. Therefore, it is important to keep them nourished with good oils and conditioner. Make sure you only apply midway down and through to the tips. Avoid the roots and bonds as this will damage the glue of your tape extensions and cause them to slip out.
Some of the best oils to use are coconut oil, castor oil or even avocado oil. Avoid anything that has a yellow base, as this will tint your extensions (specifically the blonde ones).

WIGS

Full lace wigs are made from a lace cap that covers the entire head. Each piece of hair is knitted into the cap by hand, which allows for the hair to be parted at any angle.
Lace front wigs have a small sheer lace panel along the front hairline. Each piece of hair is individually sewn into the lace, making it appear like the hair is attached to a natural hair follicle.
Full lace wigs are known to be more versatile as they can be worn many different ways to suit your personal style.

We carry two different lengths of wigs, 16 inches and 20 inches. Each holds a different amount of hair.

16 Inch = 200g of hair

20 Inch = 260g of hair

You can! Our Wigs are made with the highest quality real Indian hair, which allows you to treat the Wig as if was your real hair. We suggest washing your wig with sulphate and protein free shampoo/conditioner as this will keep the hair feeling soft and smooth.
If you are applying heat to your wig, it is a good idea to apply some nourishing oils or heat protector as this will allow to the hair to keep its shine. Please make sure any treatments applied to the hair are colour free. Any oils with a yellow base will tint the hair and leave your wig with blotchy colours.

It is not essential to use a wig cap before applying the wig, however, it will allow you to cover and protect your natural hair. It also allows for the wig to sit properly and avoid any lumps and bumps under the wig. You can also sew or use tape/glue adhesive to attach your wig to your head.

Our Pure Hair Extensions Wigs have a density of 150%. The higher the density, the fuller the wig will be. 150% is a great level for those who are looking for a natural yet full look.

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